Reference

Legal Framework Built Around Your Account

When you open an account with audi88, you enter into a clear agreement that protects your deposits, your withdrawal requests, and your data.

Account security verified at loginWithdrawal requests processed within 24 hoursData retained per jurisdiction rules
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audi88 Legal Framework Built Around Your Account
GET HELP WITH LEGAL QUESTIONS

How to Reach Us About Your Account

You have three direct channels to ask about your terms, dispute a transaction, or request changes to your account settings. Our support team operates seven days a week, and you'll get a response within four hours during business hours (08:00–22:00 Jakarta time). Every query is logged and tracked so you can follow the status of your request from start to finish.

Team online

Live chat

Open the chat widget on any audi88 page. Response time is under 10 minutes during peak hours. Available 08:00–22:00 Jakarta time, seven days a week.

Email support

Send your query to [email protected] with your account number and a clear description. We reply within 24 hours, and you'll receive a ticket reference for tracking.

In-app help

Tap the 'Legal' section inside your account settings on the mobile app. Submit a form with your issue; our team flags it immediately and responds by email.

SECURITY & DATA HANDLING

How We Protect Your Account and Information

audi88 encrypts all account data in transit and at rest using TLS 1.2 standard. Your payment credentials are never stored on our servers; we tokenise them through DANA, OVO, GoPay and QRIS…

Data encryption

All transmissions between your device and our servers use TLS 1.2. Account logins require two-factor authentication via SMS or email, sent to the address you registered.

Payment security

Deposits and withdrawals go through DANA, OVO, GoPay and QRIS processors, not our servers. Your wallet credentials stay with your provider; we see only a token confirming the transaction.

Data retention

We keep your account, transaction, and activity logs for seven years per Indonesian financial regulations. After that period, personal identifiers are anonymised unless a legal hold applies.

Account access

Log in via email and password. You can change your password, email, phone number and language preference inside Settings any time. Two-factor auth can be toggled on or off by you.

Your rights

You can request a copy of all data we hold, ask for corrections, or request deletion where local law permits. Submit a formal request via our legal email; we respond within 14 days.

Contact for changes

Email [email protected] to file a data-access request, dispute a charge, or ask about your account status. Include your account email and a brief description of your request.

Frequently Asked About audi88 Terms

Real questions from players in Jakarta, Surabaya and across Indonesia. These cover account rights, payment disputes, withdrawal timings, and how to exercise your data rights.

You can request a withdrawal at any time. We process it to the payment method you deposited from within 24 hours of approval. Your request is reviewed against your account history to prevent fraud. If a dispute is flagged, we investigate and respond within 48 hours. Withdrawals via DANA, OVO, GoPay or QRIS usually land in your wallet within one hour.

We retain your account, transaction records, and activity logs for seven years to comply with Indonesian financial and tax law. Personal identifiers like your name and email are anonymised after that period unless a legal hold applies. You can request deletion sooner where local law permits; contact [email protected] with your account email.

Contact audi88 support first within 30 days of the charge with your account number and a description of the issue. We investigate and respond within 48 hours. If unresolved, DANA, OVO, GoPay and QRIS each have their own dispute process; we provide documentation to support your claim with them.

Yes. Email [email protected] with your account email requesting permanent closure. We process the request within 24 hours and withdraw any remaining balance to your registered payment method. Your data is then retained per our seven-year policy unless you request deletion where local law permits.

DANA, OVO, GoPay and QRIS handle your wallet security. audi88 never stores your card or account credentials; we receive only a token confirming the transaction. You set your own PIN, password and security settings with your wallet provider. We encrypt all data in transit using TLS 1.2.

Email [email protected] with your account email and subject 'Data Access Request' or 'Data Deletion Request'. We respond within 14 days with a full export of your account, transactions and activity, or confirmation of deletion where local law permits. Your request is logged and tracked.

Contact our support team immediately via live chat (08:00–22:00 Jakarta time) or email [email protected]. We freeze your account pending investigation, verify your identity, and review login history and transactions. If fraud is confirmed, we reverse unauthorised charges and restore your balance within 48 hours.

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